Customer Service

About Your New Company: Our client is a leading player in the electrical equipment manufacturing sector, known for their commitment to excellence and high industry standards. They consistently provide top-tier service to their customers and are focused on delivering quality products and solutions.

About Your New Role: As part of the customer service team, you will report directly to the Customer Service Manager and be responsible for a range of critical functions. Your key responsibilities will include:

• Serving as the main point of contact for both internal and external customers, ensuring smooth communication and customer satisfaction
• Efficiently processing customer orders, returns, and credits, with a strong focus on accuracy and attention to detail in order processing
• Managing forward orders and backorders, ensuring timely and effective resolution of customer needs
• Keeping customers informed about stock availability, upcoming promotions, and pricing
• Handling inquiries and addressing complaints, ensuring a high level of customer service and issue resolution
• Utilising SAP to manage sales orders, inventory levels, and track customer interactions to ensure smooth operations

Key Skills & Experience:

• SAP Proficiency: 3+ years of experience with SAP is essential to manage order processing, inventory tracking, and customer service tasks effectively.
• Order Processing & Manufacturing Knowledge: A strong understanding of order processing workflows and manufacturing processes is crucial to handle customer orders and inquiries accurately and promptly.
• Customer Service Expertise: Proven experience in customer service roles with a focus on problem-solving, resolving complaints, and maintaining a positive relationship with clients.
• Attention to Detail: High attention to detail and accuracy when processing orders, handling backorders, and ensuring the availability of products.
• Communication Skills: Strong verbal and written communication skills to interact with customers, internal teams, and suppliers.
• Results-Oriented: Passionate about achieving results, thriving in a fast-paced environment, and delivering excellent customer service.

What’s in It for You:

• Flexible hybrid working options for work-life balance
• Free on-site parking for convenience
• A supportive, collaborative team culture with a focus on teamwork and success
• Enjoyable team lunches and a positive work environment

Next Steps: If this sounds like the right opportunity for you, please APPLY NOW, or email your resume to natalie.smith@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.